Role details
Headquarters: Southern Pharmacy Services Winston-Salem Kernersville, North Carolina, United States of America | , , Extraordinary Care. Extraordinary Careers. With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career. Southern Pharmacy Services, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Kernersville, North Carolina . Why Southern Pharmacy Services? We’re reimagining medication management and transforming care. Who We Are and What We’re About: Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you. This role supports territory throughout Western North Carolina and requires the employee to be based in North Carolina. As a key member of the local management team, assist in the achievement of the budget through sales to new clients, increasing sales to existing clients. Responsible for developing the annual Sales Plan and building a sustainable sales pipeline for the pharmacy. Evaluate potential profitability of any new business prior to proposal. Responsible for building a positive working relationship with all clients by resolving issues/problems, advising clients on regulatory issues, and training client staff as needed. Responsible for supervision and development of Account Management team to provide superior service to both internal and external customer groups. Attributes Required: • Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy • Leadership – ability to lead project teams to deadlines, while maintaining strong team orientation • Relational – ability to build relationships with business unit management and become “trusted advisor • Strategy and Planning – ability to think ahead, plan and manage time efficiently • Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level • Team Oriented – ability to work effectively and collaboratively with all team members Essential job functions (include the following): • Develop and execute annual sales plan as outlined the business plan • Nurture and develop existing relationships and new business as the preferred provider of pharmacy services to nursing home communities assisted living facilities and other long-term care facilities. • Ensure maximum customer adoption rates in all facilities serviced. • Market local business as a preferred provider to facility residents and families at monthly family nights • Ensure sales agreements with new and existing clients meet profitability targets for the business unit • Maintain client contracts and relationships through “expert” advisor status, problem-solving • Act as liaison with operations to maintain high service level to the client, following all service-related issues through to resolution • Provide consulting services to client facilities to assist in compliance • Provide in-service training to client staff and pharmacy staff as needed • Actively participate in local association meetings related to assisted living/long-term care facilities • Design collateral for targeting client group • Membership and participation visibility with national level industry associations • Managing contracts and ensuring that pharmacy solutions are effectively positioned to result in increased revenue. • Ensure active participation on the pharmacy QA committee responsible for collecting and reposting customer feedback from customer visits. • Act as / delegate e-MAR interface support and liaison between customer and pharmacy to maintain high level of service to the client, providing feedback to the pharmacy team and ensure that service-related issues are followed through to resolution. • Provide pharmacy updates and newsworthy stories that align with company values and Goals • May supervise Account Managers, including oversight of scheduling, training and performance management to include annual reviews. • Other essential functions and duties may be assigned as needed Education and/or Certifications: • Bachelor’s degree preferred • Valid driver’s license and clean driving record Skills and Qualifications: • 3+ years’ new sales or account management experience in Long Term Care (LTC), Assisted Living, Skilled Nursing, or Geriatric Facility, Pharmaceutical/Pharmacy preferred but not required • Advanced computer skills;